Customer Relations

Are you looking for a contact person for general questions regarding the services of THE, concerning the access to the market area or the regulatory bases such as gas network access or the Agreement on Cooperation between Operators of Gas Supply Networks? Do you need assistance on specific questions about your registration process, our Customer Portal, the conclusion or termination of balancing group contracts, biogas or the conversion of low CV gas supply areas to high CV gas, transparency list, daily network account settlement or SLP incentive system?

Feel free to contact us! We are also happy to accept feedback and suggestions for the improvement of our Customer Portal. Your personal contact person as well as the general contact details are available on this page.

If you do not know your contact person by name, please contact the hotline or the department e-mail address of our Customer and Contract Management.