Our contacts!

Are you looking for a contact person for general questions regarding the services of THE, concerning the access to the market area or the regulatory bases such as gas network access or the Agreement on Cooperation between Operators of Gas Supply Networks? Do you need assistance on specific questions about your registration process, our Customer Portal, the conclusion or termination of balancing group contracts, biogas or the conversion of low CV gas supply areas to high CV gas, transparency list, daily network account settlement or SLP incentive system? Feel free to contact our customer relations.

Are you looking for a contact person to answer your questions about the quantity reconciliation processes, VTP invoicing or balancing group invoicing? Please feel free to contact our Balancing, Billing Management.

Are you looking for a contact person to answer your questions about data communication, general questions on data formats, adjustments, processes, declarations or allocation tests? Please contact our data management.

Are you looking for a contact person from our 24/7 Dispatching team, do you have any questions about our Virtual Trading Point, about balancing actions or the platforms provided for capacity buybacks and tenders? Please feel free to contact us!

Are you looking for a contact person to answer your questions about market development and analysis, VTP market consultation, section 25 of the balancing group contract, cooperation on the exchange, or balancing actions? Contact our Regulatory Affairs, Security of Supply, Data Analysis.

Do you have questions regarding Events and News? Our contacts are available here. 

For press concerns: Please find the contact here.